Terms & Conditions

These terms apply when you buy from ShopHaul at shophaul.online.

1. Who we are

ShopHaul is a trading name of ShopHaul, Unit 25, Enterprise Way, London NW10 6UG, email: [email protected] ([Legal entity / trader name, company number and VAT number still TBC]).

2. Your order and our contract

When you place an order you'll receive an email confirming we've received it. The contract between us is formed when we email to confirm your order has been accepted or dispatched. We may decline an order, for example if an item is unavailable or a price was clearly listed in error; if so we'll tell you and refund any payment in full.

3. Prices and payment

Prices are in pounds sterling (GBP) and [include VAT where applicable / placeholder pending VAT status]. Delivery charges are shown before you pay. Payment is taken securely by our payment processor, Stripe, at checkout.

4. Products

We describe products accurately using supplier specifications. Images may be illustrative; colours can vary slightly on screen. Some products are dispatched directly from fulfilment partners' warehouses on our behalf.

5. Delivery

Delivery windows are shown on each product page and in our Delivery Policy. If your order is significantly delayed you can contact us, and you may have the right to cancel and receive a refund.

6. Your right to cancel

If you're a consumer, you can cancel within 14 days of receiving your goods. See Returns & Cancellations.

7. Faulty goods and your legal rights

Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015. Goods must be as described, of satisfactory quality and fit for purpose.

8. Our liability

We're responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We don't exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

9. Events outside our control

We're not responsible for delays caused by events outside our reasonable control, but we'll tell you as soon as possible and you may cancel if the delay is substantial.

10. Disputes and law

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or in Scotland or Northern Ireland if you live there. Please contact us first so we can try to resolve any issue.

11. Changes

We may update these terms. The version that applies is the one shown when you placed your order.